Fluctuations can occur for a number of reasons:

1) Incorrect data

The main reason for a spike in results is incorrect meter readings. Check your readings and override any that are incorrect. Please read more on the How to correct an error in reading FAQ.

2) Meter replacement or rollover

Your meter may have been physically replaced or has rolled over:

- your physical meter was replaced but you kept adding data to the old meter. Please read more on the Meter replacement FAQ.

- your meter rollover figure has been entered incorrectly - i.e. it may be a 6-digit number and only 5 numbers have been entered. Please read more on the Rollover FAQ.

3) Seasonal change

Changes in heating controls can have an effect on your results. For example, if you turn off your heating you will see a downward trend in your results, especially if the weather is colder than normal.

4) Behaviour change

There may be changes in your building usage. For example, employees may be working longer hours than previously, or there are more meetings in the boardroom, and this is likely to change the pattern and quantity of energy consumed. You can add information each week in the Comments box when you enter new meter readings to record these changes, or other information that could affect energy use.

5) Fluctuations in the first few weeks of monitoring

As the system learns about your usage in the first few weeks of monitoring, you may see fluctuations. We advise you to wait up to a month or until you have 4 weekly readings. At this point, your results should settle down.

6) Unexplained reasons

Lastly, after a few weeks of results, if consumption continues to be abnormally high, you may have a problem with your equipment which should be investigated.

If you think that your issue does not fall in any of the above categories, please contact us at support@piliogroup.com for help.