Help Centre
Notifications
Performance and Results
- About Pilio weather data
- What carbon emission conversion factor is used to calculate the emissions from energy consumption?
- Heating Degree Days (HDD) and the Weather
- What is the A-G energy rating?
- How do I know if I am on track to achieve my Carbon Budget?
- Predicting your energy use
- No results
- Historic degree day data
- What is an energy baseload?
- Comparing energy efficiency, cold winter versus mild winter
- Why did my previous results change?
- How is the energy over- or under-spend calculated
- How is my energy spend calculated?
- How to see the impact of energy-saving actions (CUSUM chart)
- Why is it important to look at energy use in relation to the weather
- About the accuracy of results
- Fluctuations or spikes in results
- Using the Degree Days chart
- Interpreting building efficiency
- Gas kWh: how do we calculate it?
- Weather corrected energy consumption in context
- How to be certain that the charts I'm viewing are up-to-date
- Understanding heating consumption versus non-heating consumption
- What does 'carbon equivalent (CO2e)' mean?
- Exporting charts and tables
- Energy spend varies from bill
User Account
Membership
- Manager accounts
- Account access and roles overview
- Owners accounts
- Guest accounts
- Viewing members
- Removing a member
Business Profile and Settings
- How do I set my own tariff rates?
- Setting a carbon Target and carbon & energy reduction Budgets
- What information is essential in set-up to make the most of the tool?
- How do I delete my business?
- Viewing / editing / deleting members
Carbon Footprint Calculator
- About Pilio CFT
- Market-Based Electricity Emission Factors
- What is the GHG Protocol?
- Save footprint as draft
- Carbon conversion error
- How to set custom emission factors
- What are Scope 1, 2 and 3 emissions?
- What is a carbon cost?
- Carbon footprint calculator Methodology
- Location-based and Market-based emissions
Getting started
- How to create a meter
- Browser and system requirements
- What can be monitored using Pilio Energy?
- How to create and assign a group
- How to install the mobile Meter Reading App
- How to create a building
- How to set up your account
- How to create and assign tags
- How to use the meters importer template
Reports
Knowledge base
- Oxford Principles for Net Zero Aligned Carbon Offsetting
- Carbon neutral and net zero – what do they mean?
- What is a smart meter?
Buildings settings
- How to archive a building
- How to add a building's floor area
- How do I find out my building's floor area?
- What is the building heating base temperature?
- Why do I need to include the floor area of my building?
Meters settings
- Adding a new meter
- About submeters
- I had a meter replacement
- Editing meter profile (set-up)
- Meter rollover
Data
- Bulk importing readings – file format for 15-30 Minute Data
- Water: how do we calculate it?
- How far back can historical readings be entered?
- How to correct an error in the data
- How to read an electricity meter
- How to read a gas meter
- Adding data: meter readings and usage
- Exporting meter readings
- Where are estimated readings used
- Importing meter readings automatically
- Bulk importing meter readings manually
- What are "Monday readings"?
- Bulk importing readings – file format for Multiple Meters
- Meter reading tips
- Editing the unit of meter readings
- Bulk importing readings – file format for single meter
- How to avoid meter reading errors